Royal Veterinary College

Royal Veterinary College – Client since 2009

Type of business: College of veterinary medicine for teaching, science and research

Services used:

Cleaning of student residences/ university accommodation/ private houses, Deep cleaning, Decontamination service, Carpet cleaning service

Challenges: Timebound projects/ cleaning large number of flats and houses in order to meet deadlines

How we overcame this: Have been with them since 2009 and have moved along with them when they changed their offices a few years ago. We have had a very close working relationship, the cleaner on site is really proactive and has been working with them for many years. They trust the cleaner very much and value her as part of their team.

What our client says:Detailed planning and working with customer to meet realistic deadlines. Training sessions with our staff to go through specific tasks and working schedules. Close communication with customer. Assigning a manager to oversee the whole operation to make sure any issues are resolved immediately. -